frequently asked questions
To ensure the longevity of your garment, we do implore you to follow the care instructions carefully.
Wool is naturally odour resistant, so please handle with care and do not overwash.
Handwash or cold gentle machine wash. Do not bleach or soak. Do not tumble dry. Do not dry clean.
Shipping & delivery
Do you ship internationally?
Absolutely! We ship worldwide.
How long will it take for my order to come?
All orders will be shipped the next business day after your order is received. All orders are dispatched from our Sydney, Australia warehouse.
Express Post deliveries usually arrive overnight, or within 2 to 3 days if you are in a more remote location.
Our standard free shipping we normally see deliveries within 2-8 days.
Returns, refunds & exchanges
Can I return my item?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with proof of purchase.
I received an incorrect item or size?
Even though all care is taken on packing, sometimes errors are made.
We want to resolve this as quickly as possible. Please email email@example.com with your order number. You will be emailed a prepaid return label to send incorrect item back to ixaka at no charge to you.
Please assure you make contact with ixaka within 14 days of receiving the incorrect good/s.
Once the incorrect item is returned, subject to stock availability, we will send you the correct item. Should we no longer have the stock, we will process a refund or can do an exchange.
How does pre-order work?
Occasionally some items will be made available for sale on our website as a PRE ORDER. This means that the stock hasn't arrived to us yet, but we are offering it for pre sale, to allow you to secure the stock.
These items will be marked as PRE ORDER, with an estimated date for arrival listed in the item description.
Some super important information regarding PRE ORDER items:
If you purchase an item on pre order, you will still receive a confirmation of your order right away. You will hear from us again when we send you a shipping confirmation.
The estimated dates for arrival are approximate only, and are provided to us by a third party, e.g. A manufacturer or a shipping company.
We offer items for pre order - to allow you to secure high demand products. We give the time frames in good faith, but this is outside of our control and sometimes change.
Any estimated arrival dates cannot be guaranteed as many factors outside of our control can affect them. Please rest assured we will ship your PRE ORDER item within 24 hours of receiving it into our warehouse.
We are not able to cancel or refund any PRE ORDERS for incorrect estimated dates of arrival outside of our control. We will notify you of any changes, but your order will remain.
If you order more than one item, and any one of them is a PRE ORDER, your entire order won't be shipped until everything is in stock. This is important to note. If there are other items you wish to receive right away please place two separate orders, one for the PRE ORDER item and one for the other items.